At Moreton Island Accommodation Services, our aim is to make your next holiday a relaxing and hassle-free one!
We've outlined some important information below and you will find our standard booking terms and conditions available here.
All bookings require a bond payment of either $1500.00 which is refundable up to 5 days after vacate or a valid credit card on our booking form in place of bond payment will suffice.
If any damages occur during your stay, we will then deduct up to $1500.00 from your provided credit card. If any damages do incur at the property during your stay, it is the best practice to advise us immediately, not after you have vacated.
Any deposit paid, less a $250.00 administration fee, is refundable up to two months prior to your arrival date, or three months for peak season bookings. If you cancel your booking after that time your deposit will only be refunded if a substitute booking is taken at the same rate for the property including the same dates.
If you are unable to travel to or from Moreton Island because barge, ferry or launch services are cancelled due to severe weather no refund will be given. Please make your own enquiries regarding insurance to cover this eventuality.
If there is a COVID related lock-down in place at the time, day of your arrival and you cannot travel to the destination, you may be offered a credit or refund.
Tangalooma - guest names for security
Prior to arriving, we do require ALL guests full names, (first and last names) to be provided, as we are required as an agent to provide these details to Tangalooma Resort for security purposes. As the resort area is now closed to non resort guests, if you or your guests are not on the resort security/guests list, and are stopped by a security guard or duty manager at any time, you can be denied any access to the resort, making a horrible holiday at Tangalooma.
Tangalooma - dolphin feeding
The dolphin feeding experience is not included in any stay. As the properties are privately owned and therefore not in the actual resort accommodation allowing guests free dolphin feeding. You are welcome to attend the jetty seating to watch the dolphin feeding but no free feeding experience is included. If you do have a requirement to take part in the dolphin feeding, we suggest you stop in at the Tours Desk and ask if they have any tickets available for sale. These tickets are subject to availability and very limited in high holiday season.
If you have any questions, please feel free to get in touch with us. We are always happy to help!