Booking Terms & Conditions

Standard Booking Terms and Conditions – Moreton Island Accommodation Services

The terms and conditions of holiday letting as agreed to by both parties are as follows. Please read carefully the conditions of Holiday Letting as any departure from the same permits the owner or agent to refuse key, amend rent of premises or immediately terminate the tenancy.

  1. The premises are let to you for holiday purposes only for the period stated on the confirmation advice.
  2. The premises are available from 2.00pm on the day of arrival and are to be vacated by 10.00am on the day of departure, EXCEPT for reservations with an arrival in December, January, Easter holidays or September/October holidays, when check-in is after 3.00pm and check-out is to be completed prior to 9.00am.
  3. All payments are to be made in full before occupancy.
  4. 25% is the deposit required to confirm your reservation at the time of booking. The balance is to be paid within 14 days prior to arrival. Bookings taken for the Christmas holidays will require the balance to be paid by November 1st.
  5. Please check your receipt and contact our office immediately should there be any discrepancy. If payment is made by cheque, receipt is issued subject to such cheque being cleared. There will be a fee for dishonoured cheques.
  6. In the event of a cancelled booking by you, the deposit is not refundable unless the premises are rebooked for the entire period, in which case a cancellation fee of 13% of the total amount plus GST will be charged. No refund of any unused portion of a holiday booking will be made. Any incidental fees such as surcharges on portal and/or credit card payments are non-refundable.
  7. The booking is made in good faith by the agent may be subject to any change as may be notified by the owner prior to the commencement of the booking. The agent cannot accept responsibility for actions taken by the owner of the premises outside of their control. Every reasonable endeavour will be made to offer alternative accommodation should this occur.
  8. The deposit is accepted on the basis that the tariff quoted may be increased or the booking may be cancelled, by Moreton Island Accommodation Services, provided it is within 3 months in writing. Upon receipt of written notice, the person on the booking file has 14 days to request a full refund if they disagree with changes. After this date, all existing Terms and Conditions apply.
  9. The number of occupants must not exceed the number stated on the brochure or the number of beds provided, whichever is the less. Large social gatherings and overloading will render the tenant liable to instant cancellation of the booking.
  10. All bed, bathroom and table linen must be provided by the occupants, unless you have paid for and arranged hire linen.
  11. The tenant/s and their visitors SHALL NOT park cars, boats or trailers on the premises, except in specific areas allowed for that purpose.
  12. The tenants SHALL NOT bring any pets on the premises.
  13. The tenant will be responsible for loss of or damages to the premises AND any items in the premises including furniture, kitchen utensils,, crockery, cutlery and fittings. The tenant will within 7 days of demand pay to our office the cost of any replacement or repair (at the discretion of the agent) of any such item damaged or lost. Furniture is not to be moved under any circumstances otherwise fees will be charged.
  14. Garbage bins are to be put out and bought in as required. Excess garbage should be taken to the nearest bins or a fee will come from the security bond. Any rubbish left at the property will incur a fee to the guests of removal of $45.00 per BAG.
  15. No responsibility is taken for occupant’s personal property left on the premises.
  16. No person on the premises shall be guilty of conduct that is a nuisance to others in adjoining or neighbouring properties. In apartments and units, Strata Title by-laws and regulations must be observed. In the event of the property being offered for sale the occupier agrees to allow the owner or his agent to inspect the property with prospective purchasers by appointment only.
  17. Guests are requested to leave the premises CLEAN, NEAT & TIDY. Please ensure benches, and floors are tidy, all washing up done and put away and all the garbage is placed in the bin provided. If BBQ’s are not left clean and free from food and grease, a fee of $40.00 will be deducted from security deposit.
  18. Keys are required to be left in the property or under the mat outside the front door in the case of the Deep Blue Apartments. If keys are lost, the cost of re-cutting will be borne by the tenant and paid for before departure. Please note: some keys are security coded and need to be cut by a locksmith at a higher charge.
  19. Guests requiring keys after normal business hours will be required to make suitable arrangements with the agency prior to arrival. After hours key fees for late arrivals, lost, locked out or misplaced keys are : ALL HOURS $50.00
  20. All cash bonds (including debit cards) will be refunded within reasonable time after cleaning has been completed on the said premises.
  21. Do not dismantle smoke alarms, if you require assistance please let the office know immediately, it is a requirement of law.
  22. Due to newly introduced Safety Laws, you are advised that whilst you are staying in our holiday homes or units, every care should be taken to ensure any vertical blinds or curtain cords are not handled in an unsafe manner. We accept no responsibility, for any misuse of this equipment.
  23. Moreton Island Accommodation Services, participate in the Bad Books Register. By accepting this booking and our terms and conditions you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your name, phone number and email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. Moreton Island Accommodations Services, reserves the right to change a booking where a guest is registered in Bad Books.
  24. Upon vacating, you will be required to leave the premises CLEAN, NEAT & TIDY or a fee will be charged. All breakages and damages must be paid for. Due to newly introduced Safety Regulations – NO wading pools are permitted on any Holiday properties. (Fines are imposed for any breach)